Please Note
The information contained in this literature is for illustrative purposes only to assist in choosing your desired kitchen. While we endeavour to keep the information up to date and correct we do not make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability and suitability of the doors and products that appear in on diyunits.co.uk
We aim to showcase as many different items as possible and therefore some products have been installed and photographed purely to show as many of our product features as possible and they should not be taken as an example of how they are intended to be installed in real kitchen installations. It is therefore the responsibility of the installer to check the corresponding manufacturer’s installation information and the manufacturer’s technical information to ensure this is up to date and to ensure that the products can be fitted in a way they are displayed and the products are suitable for your requirements. We specifically exclude any liability in this regard unless the products are fitted in accordance with the specifications we supply and the manufacturer’s installation recommendations are used in a way recommended by the manufacturer and in accordance with the manufacturer’s technical information provided.
The information shown on diyunits.co.uk is accurate as at the date of the build but it may be subject to changes after such date. Please therefore ensure that you are viewing the most current product information available and check with us if you have any doubt about the suitability of the product or accuracy of the information shown. We are proud that all our products that we sell are covered by a statutory warranty but this does not stop all our products naturally ageing overtime. As a result of this natural ageing process we are therefore unable to provide an identical colour finish to the existing products you have purchased from us with any products that we supply you from the same product line. In such event
our liability will be limited to the purchase price paid for the product you are seeking to replace. Due to the limitations on photographic reproduction, colours may differ slightly from the actual products shown. Please note that board matches listed with the doors are a suggestion only and better board matches may be available on the market. It is up to the individual to decide on its suitability.
Delivery & Returns
Order Queries:
Please contact us via the website contact page or call 01342871001 during normal business hours, currently Mon-Fri 8.30am-5pm, or e-mail us on hi@diyunits.co.uk and we will contact you ourselves to deal with any issues.
Deliveries:
We can deliver anywhere within Mainland UK and Republic of Ireland, within usual working hours. If you require any deliveries outside of these hours or locations, such as a delivery to your premises on the weekend please contact us.
Returns:
Please note if goods are over-ordered or ordered incorrectly by you, we will usually charge a re-stocking fee of 15%, goods need to be returned to us at your cost in their original packaging and re-saleable condition, within 2 weeks from sale. You must contact us before any returns are made.
We cannot do this for specially ordered items.
Faulty goods:
Please note that we may require photographic evidence and return of the goods.
Cancellations:
We accept cancellations of orders, the notification to us must be made within 1 hour of placing the order.
Refunds:
Will only be issued to account holders, once Credit Notes are issued. No refunds to any third parties in any situation.
PRODUCT CARE, GUARANTEE & REPLACEMENT POLICY
Doors and accessories carry a guarantee of 5 years from date of invoice, against defects in materials only.
Doors should be cleaned using a damp cloth using a very mild solution of water and household detergent (non-abrasive) with a minimum amount of moisture. No water should be left on the surface for any length of time and should be dried using a soft, clean cloth. diyunits.co.uk will not accept any liability for damage caused by excessive use of detergents or cleaning materials containing solvents.
To prevent heat damage we advise the following precautions:-
i. Extractors are always used above working hobs.
ii. Heat deflectors should be fitted around Built-in/under ovens and ranges to minimise heat emissions.
iii. Not positioning kettles, toasters etc. in locations where the heat or steam they omit will over a period of time damage wrapped products.
If storing product for any period of time we recommend you do so flat in a dry environment. diyunits.co.uk cannot be held responsible if product is stored or installed in a newly plastered or damp environment.
Where a product is damaged or sub-standard when receiving delivery, it is the Buyers responsibility to sign the delivery documents as damaged. If damaged goods are received, in order to speed the replacement process, the Sales Office require photographic evidence of the damage along with a list of items and a copy of the delivery document which states the damage. Chargeable replacements will be ordered and manufactured and a request will be sent to the Area Sales Representative to arrange collection and credit of the faulty product. Any faulty doors should not be used,i.e. drilled or fitted, without prior agreement with diyunits.co.uk.
If product has already been installed it is reasonable to assume that they met with the Buyers quality standards before installation. We cannot be held responsible for faults if not informed prior to installation.
If product has been installed and a fault found, diyunits.co.uk will issue a chargeable replacement, the Area Sales Representative will then endeavour to collect the goods for inspection and credit. diyunits.co.uk request that the Buyer, where possible, forward photographic evidence of the fault and details of the original invoice for diyunits.co.uk to process the claim.
Please note that in the event of a proven manufacturing defect, diyunits.co.uk liability will not exceed the value of the defective product and accept no liability for any consequential loss, loss of profits, third party claims or refitting charges.
HANDLING AND STORAGE INSTRUCTIONS:
Our doors are heavy and can be damaged if they are not handled carefully.
Do not drag doors or slide them across one another, as this can result in chipping damage or scratching. Handling damage is not considered a factory defect.
Doors must be stored in a dry, well ventilated area in an enclosed building.
Do not deliver doors to the job site until concrete floors, foundations and plastering is completed and fully dry. Never store doors outside, exposed to the elements.
Do not subject doors to extremes of heat, dryness or humidity. Temperature should not exceed 40º C.
Doors should be stored flat on a level surface in a dry, ventilated area to prevent bowing.
It is very important to support the centre of the doors to prevent them from sagging in the middle. Do not lean doors against the wall.
All of our purchases are covered by our terms and conditions which can be viewed on the terms and conditions of sale page